Quick Help | FAQ

Table of Contents

  1. Shipping
  2. Orders
  3. Anonymity | Security
  4. Contact
  5. Complaint
  6. Products
  7. The bong is smaller or larger than in the description, what is it?


  1. Shipment 


Q:I want my package to be anonymous. I don't want anyone to see what and from which store it was ordered.

AWe pack all packages 100% anonymously. Nobody knows what's inside. There is only a bill of lading with shipping information on the package. Check how we pack orders.


Q: I want to pick up the product in person - should I place an order via the store?

Unfortunately, for logistical reasons, at the moment it is not possible to collect the goods in person at our headquarters.


Q: I am concerned that my order will not arrive in full. Can I pay extra for additional protection of the package?

All packages are professionally secured. We want them to arrive in full. Unfortunately, due to the fact that we do not deliver parcels, we cannot guarantee that each order will be delivered in full. After all, there is no need to pay extra for the shipment. Check how we pack your orders here.


Q: I urgently need the ordered products. When can I expect delivery?

If you especially care about fast shipping. Add it in the notes to the order. We will treat your order as a priority.


Q: When will you deliver my order?

We do not deliver your orders. We just ship them. If you want to know exactly when you will receive your order - contact the courier company you selected when placing the order and ask when you can expect delivery. For this purpose, prepare the tracking number that you received from us in the e-mail. You will also find it in your account.
We know from experience that the delivery time is 99% - 1 day. For parcels sent outside Poland, the time may be extended to 7 days.


Q: When do you ship orders?

We ship orders every day until 2 p.m. In special cases, we inform the client about delays.


Q: Will you fulfill my order on a given day?

As for the same day order fulfillment, yes. All orders placed before 2 p.m. are shipped the same day. For example, if you want your order to be shipped a few days later - mark it in the order. Ideally, however, you just place your order the day before you want it delivered.


Q: What is the cost of shipping my order?

You can check the current shipping cost of your order in your cart. It is important that there is a product in the basket.


Q: Do you ship orders outside of Poland?

Yes. The cost of delivering the order to the country where you are located can be found in the basket by selecting the country of delivery.


Q: What time can I expect the courier?

Courier companies usually send an e-mail or SMS with the planned date and time of delivery. If you haven't received one, contact the InPost or GLS hotline. You will find the contact details in the order confirmation email.


  1. Orders 


Q: Are all products offered at jarajto.pl legal?

Yes. All products available in the offer of the jarajto.pl store are legal in Poland. Before ordering an order to a country other than Poland, make sure that the products available in our store are legal in your country.


Q:I want to cancel my order. What to do?

Write us an email at [email protected]. In the subject of the message, enter your order number and indicate that you want to cancel your order. In the text of the e-mail, write to us that we should cancel the order. Finally, sign your name and surname on which you placed the order. Remember that you can cancel the order before it is shipped.

A1: In the event that you have paid for the order in advance, you will cancel after its shipment, then you will refuse to receive it - then after the package returns, we will refund the amount paid less the cost of returning the shipment.

A2: In the event that you have chosen payment on delivery, you will cancel the order after its shipment and refuse to receive it - then you will be required to pay the double shipping cost.


Q: I have provided incorrect shipping details. I want to change them.

Be sure to write us an email at [email protected]. In the subject of the message, enter your order number, and indicate that you should correct the shipping details. In the text of the e-mail, write us exactly which data we should change. Finally, sign your name and surname on which you placed the order. Remember to write to us before collecting the package by the courier. If the package goes on tour - the cost of redirecting the package / changing the data is PLN 25 (the cost is determined by the courier company).


Q: How to confirm an order?

Prepaid orders do not need to be confirmed. In the case of orders with the option of payment on delivery - in some cases you can receive an e-mail from us asking you to confirm the order. All you have to do is reply to us from the same e-mail that you confirm the order.


Q: What happens when I do not collect the cash on delivery shipment?

Under the regulations in force in Poland. We consistently use our option to claim compensation and reimbursement of costs incurred for the delivery of unclaimed cash on delivery or a false order. In the event of failure to collect such an order, the ordering party will be required to pay the double shipping cost + the cost of the law firm's activities.


Q: Is it possible to pick up my order today?

Unfortunately, this is not possible. However, it is not up to us. Logistics companies, taking care of their processes, have to collect parcels from us (often late so that we can pack as much as possible), take them to a nearby sorting plant, from where the parcels are delivered to branches, from which they are then delivered to you. Yes, so unfortunately it is logistically impossible.


Q: How can I pay for my order?

Payments by card, bank transfer, blik, instant transfer and cash on delivery payment are available for customers from Poland. Customers from outside Poland can pay by instant transfer, card and bank transfer.


Q: How do I pay for my order after the purchase confirmation page is turned off?

In the e-mail with the confirmation of the transaction, you will receive payment details by bank transfer and a button with a link to immediate payment, if you have chosen one.


Q: Has my order been completed yet?

You can track the status of your order after logging into your account. We also inform you about the status of the implementation by e-mail on a regular basis, so check your e-mail if you cannot log in to your account.


  1. Anonymity | Security 


Q: Should I be concerned that the police will knock on my house after the order has been placed?

No. We operate legally. Our store is not supervised by the police or other uniformed services. The store is 100% legally operating and secured. There is nothing to fear.


Q: Do the courier or courier company know what is the content of the package delivered to me?

No. Neither the courier nor the courier company knows what is the contents of the parcel until it is damaged. In the event of damage, we will ask you to write a damage report with the courier - then the courier and the courier company (damage report) will find out what was the content of the package.


Q: Are my data provided when placing the order safe?

Our store is secured with a security certificate (SSL). All processed data is safe. The information provided when placing an order is used only to process, execute and ship your order. No entities and organizations that are not related to the execution of your order have access to your data.


  1. contact 


Q: As soon as possible to contact you?

The fastest form of contact with us is e-mail or chat on the website. Having a complete set of information from you, we can quickly respond to your inquiry or request for a change in the order. You can send us an e-mail from the contact form available on the website.


Q: I need to add / change something in my order. What to do?

Write us an email at [email protected]. In the subject of the message, enter your order number and the subject of the message. In the text of the e-mail, describe exactly what you forgot and what to improve. Finally, sign your name and surname on which you placed the order.



  1. Complaint 


Q: I am not satisfied with the product and want to return it.

No problem. Write us an email with this information at [email protected]. You can find the details of the return procedure in this tab.


Q: I have received a damaged package. What to do?

Before accepting the parcel, always hold it in your hands and check that it is intact - to check that the contents are received in full without unpacking - shake the entire parcel and listen to see if there is anything inside and it does not fly, like living in an empty store.

A1: If the content turned out to be damaged - be sure to write a damage report with the courier. Make sure that all the details on the protocol, even the least important ones, are correct.

A2: If you picked up the package at the parcel locker - on the parcel locker screen, click that the package arrived damaged. The parcel locker will ask you to return it.

A3: Write us an email at [email protected]. In the subject of the message, enter your order number and indicate that the package arrived damaged. In the text of the e-mail, describe the damage in detail, send photos and a protocol, or information about returning the damaged package. Finally, sign your name and surname on which you placed the order.


Q: How to make a complaint about a purchased product?

Write us an email at [email protected]. In the subject of the message, enter your order number and indicate that it is a complaint. In the text of the e-mail, describe the advertised defect in detail. Finally, sign your name and surname on which you placed the order. Remember to return the advertised product to us clean, with a possibly full set. You will find the shipping address and complaint form here.

Most of the products are sent for complaint to the manufacturer outside our country. It is very important that the product sent to the complaint is clean.

  1. Products 

Q: How does the loyalty program work? How to redeem points and receive a reward for purchases?

Detailed rules of the loyalty program can be found here.


Q: My bong, barrel or other glass product is smaller or larger than in the description  

All bongs in the JarajTo store are the highest quality equipment. All glass products, including bongs, are handmade, which makes each product in the store unique and may in fact be slightly different from the ordered one. Ie filtration in a bong can be wider, the pipe of the bowl a little longer and a bong 30 cm, it can actually be, for example, 28 cm. This happens very rarely, however, since everything is blown by hand and not from molds, it is possible.


Q: What products do you offer?

We offer only original products of more and less known brands. Our offer includes products that most of you will not find in any store in Europe. One of our missions is to provide unique products that no other store in Europe can offer.


Q: Is CBD drought taken by adolescents somehow more harmful than for adults?

It depends on the quality of the product and whether or not you are taking other medications / herbs that may interact with the product containing CBD. For ethical reasons, we do not recommend and do not support the use of products available in our store for minors.


Q: Is it possible to send an SMS notification about availability or a product promotion?

Unfortunately, this is not possible at the moment.



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